‘’We are what we repeatedly do: excellence, then, is not an act but a habit.’’ - Aristotle
Our customers are in the field of Life Sciences and are situated all around the world. This
means that we provide our services and send our experts across borders. A big
pharmaceutical company, headquartered in Kyiv, in 2020 requested our assistance for their
Quality and Compliance strategy. The company is thriving: they have over 3000 employees,
massive annual growth and a big market outside Ukraine.
In order to really understand and support the company with their Quality goals, we had
frequent online meetings via Teams and later on, when the Covid circumstances allowed,
also in person. This did not only give us insight into the company, but also in the Ukrainian
culture. Our perspective on Quality is that the basis of Quality behavior is culture, and
corporate culture arises from society culture. We received a warm welcome and everything
was arranged for us down to the last detail, and not only during office hours. We really got
to experience Kyiv, and other cities with company production sites, and their lovely
residents. The people we met are incredibly hospitable, knowledgeable, motivated, polite
The progress of our joint project was successful thanks in part to our regular visits. Our latest
visit was scheduled in February 2022. These flights were cancelled, we all know what
happened February 24.
As a result of the war, several employees of the company, with whom we were in direct
contact, fled the country. We were worried about them. Once again, we were reminded that
we are more than a company and the situation underlined how vulnerable and human we all
are. Several employees have fled to the Netherlands, we and our very involved network
welcomed them and helped them in every way with housing, integration and work.
PharmSupport is formed by the individuals who work for and with the company. We
consider excellence as a lifestyle, not a single act.